Customer Service for your Small Business
Customer Service is the life blood of every business and this book will provide business owners with the practical knowledge and tools on how they boost the quality of their service and build processes and structures that ensure all employees provide fantastic service all the time.
The content of the book includes:
- Creating a Service Culture
- Customer Relationship Management
- Delivering Fantastic Service
- Handing Difficult Customers
- Making your Customer Advocates
- Managing Customer Experience
- Managing Customer Complaints
- Understanding your Customers Needs
- What creates Great Service?
- Who pays your Salaries?
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